Metal Shorts Tukwila reviews

1568049425

Samuel Fisher

google

I am so sorry about your experience at Metal Shorts! I have called and emailed to try and make this right. Please touch base when you can. We have been around for 36 years and pride ourselves on excellent customer service. Again, my apologies and please call me.

1568645438

1

Up front staff this morning seem lost and could not figure out where my order was and had an attitude. I know it wasnt just me because my finance noticed she had an attitude and another customer noticed as well. The guys in the back were awesome and that was it. Went to metal supermarket in Kent half the cost and amazing customer service.

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Glen mccarthy

google

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (206) 382-0305. We hope to find a solution promptly.

1583268170

1

I called with a desperate need for some stainless round bar and the customer service person said they had it, but didnt want to go back and check. I needed a full length, no cutting, nothing. She said Id have to wait till the next business day. Absolutely absurd. Ill drive to Ballard or Kent for last minute metal needs now, even though they are 2 miles from my shop.

1502311798

Mario Mackiewicz

google

We're happy to hear you had an awesome time with us at Metal Shorts! Thanks for sharing your experience. We hope you stop by and see us again soon.

1583268187

5

Pretty much the best steel and aluminum supplier if you are the really, really a small business! Debbie knows her stuff! She will have an answer for you ASAP and that is not a joke. She will get you best price and best delivery terms and I am not kidding here. Have been her customer for last 4 years... Great job young lady!!!

1535041797

A

google

Thank you, A. We appreciate your kind review of Metal Shorts and hope you will visit again soon. Take care.

1583268125

5

I've been working with metal shorts for a few years now. I've always found them to be realiable, speedy and friendly to work with. Keep up the good work.

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ManOfThunder

google

Hi Greg, I am sorry to hear about your experience and would like to talk to you about what happened. Can you call me?

1512671527

1

They charge you way too much, sometimes up to 5 times the going rate for anything. If you buy a small piece (rem) they charge you for what it would cost to buy the whole stock piece from a steel yard. If you do get great costumer service that is because they are very motivated to sell the material you want and if you tell them you are in a bind and need it right away the price goes up. I have been working in the construction field for over 20 years and welding and fabrication for over 30 years and I have never seen any business with this kind of mark up. Nice people though, but you will have to take out a small loan to get anything from them. Call a steel yard for a quote on the stock piece and see for yourself. Amazing that someone would do that but that is the way everyone is these days, make as much money as you can without regard to the community or developing business relationships.